Last updated: 01/10/2026
Bokon.uk is an online bookstore offering hardback, paperback and eBooks to customers in the United Kingdom.
1. Shipping Destinations
- We currently ship physical books (hardback and paperback) only within the United Kingdom.
- We do not offer international shipping for physical products.
- eBooks are delivered digitally and are not subject to physical shipping.
2. Shipping Costs
- Shipping cost: Free
- There are no additional delivery charges for any order within the UK.
3. Order Processing & Cut-Off Time
- Order cut-off time: 5:00 pm (UK time), Monday to Friday.
- Orders placed before 5:00 pm on a business day are processed the same day or the next business day.
- Orders placed after 5:00 pm, on weekends, or on public holidays will be processed on the next business day.
4. Handling Time
- Handling time: 0–1 business days
This is the time we need to confirm your order, prepare and hand it over to our delivery partner.
5. Shipping Time & Delivery Estimates
- Estimated shipping time: 2–5 business days after dispatch.
- Overall, most customers receive their physical books within 2–6 business days from placing the order, depending on the order time and location within the UK.
- Delivery times are estimates only and can be affected by factors such as carrier delays, bad weather, or peak seasons.
6. eBook Delivery
- eBooks are delivered electronically and are available:
- By download link, account access, or email (as described at checkout).
- eBooks are generally available immediately after successful payment, or within a few minutes.
- No shipping fees or physical delivery times apply to eBooks.
7. Order Tracking
- For eligible orders, tracking details (if available) will be sent to you by email once your order has been dispatched.
- If tracking is not available for a particular service, you can contact us for an update on your order status.
8. Delivery Issues (Delays, Damage, Non-Delivery)
If your order:
- Has not arrived within 7 business days after dispatch
- Arrives damaged
- Is incorrect (wrong item or wrong quantity)
please contact us using the details below. We may ask for your order number, photos of any damage, and the packaging to help resolve the issue.
9. Contact Details
If you have any questions about shipping or an existing order, you can contact us:
- Email: support@bokon.uk
- Phone: +44 20 3769 0715
- Postal address:
Bokon.uk
182-184 High Street North
East Ham, London
E6 2JA
United Kingdom
10. Opening Hours for Customer Support
- Monday to Friday: 9:00 am – 5:00 pm (UK time)
- Weekends & UK public holidays: Closed (you can still place orders; they will be processed on the next business day).
Bokon.uk reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.