Last updated: 01/10/2026
This Privacy Policy explains how Bokon.uk (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website or purchase our products (hardback, paperback and eBooks).
We act as a “data controller” for the purposes of UK data protection laws, including the UK GDPR and Data Protection Act 2018.
1. Who We Are & How to Contact Us
Website: https://bokon.uk
Email: support@bokon.uk
Phone: +44 20 3769 0715
Postal address:
Bokon.uk
182-184 High Street North
East Ham, London
E6 2JA
United Kingdom
If you have questions about this Privacy Policy or how we handle your data, you can contact us using the details above.
2. What Data We Collect
We may collect and process the following types of personal data:
a) Information you provide to us
- Contact details: name, email address, phone number, billing and delivery address
- Account details: username, password, order history, saved preferences
- Order details: products purchased (hardback, paperback, eBooks), payment method (last 4 digits of card, type – no full card details), transaction amount and date
- Customer support: messages, emails, and other communications you send us (including any information you choose to provide)
b) Information collected automatically
When you use our website, we may automatically collect:
- Device and usage data: IP address, browser type, operating system, pages viewed, time and date of visits, clickstream data
- Cookies and similar technologies: small files stored on your device to help the site function and to understand how it is used (see Section 6).
c) Information from third parties
We may receive limited information from:
- Payment providers and banks: confirmation of payment status, fraud checks
- Delivery and logistics partners: delivery status, tracking information
3. How We Use Your Personal Data (Purposes & Legal Bases)
We process your personal data only where we have a lawful basis to do so. These are typically: contract, legal obligation, legitimate interests and consent.
a) To process and fulfil your orders
- Managing orders, payments, refunds, and deliveries
- Sending order confirmations, invoices, and delivery updates
Legal basis: Performance of a contract; legal obligation (e.g. accounting, tax)
b) To provide and manage your account
- Creating and maintaining your user account
- Showing your order history and managing your preferences
Legal basis: Performance of a contract; legitimate interests (efficient account management)
c) Customer service and support
- Responding to your enquiries, complaints or requests
Legal basis: Performance of a contract; legitimate interests (to provide good customer service)
d) Improving our website and services
- Analysing how our site is used to improve performance, design and product offerings
Legal basis: Legitimate interests (to develop and grow our business and services)
e) Marketing and promotions
- Sending you news, offers or updates by email (if you choose to receive them)
Legal basis: Consent (you can withdraw at any time)
f) Legal and regulatory purposes
- Keeping records required by law (e.g. tax, accounting)
- Preventing and detecting fraud or misuse of our services
Legal basis: Legal obligation; legitimate interests (fraud prevention, protecting our business)
4. Sharing Your Personal Data
We do not sell your personal data. We may share it with:
- Payment processors: to process secure payments (e.g. card payments, digital wallets)
- Delivery partners and postal services: to deliver your physical books
- IT and hosting providers: to operate and secure our website and systems
- Analytics and cookie service providers: to understand site usage (where cookies/analytics are used)
- Professional advisers: such as accountants, auditors, or legal advisers (where necessary)
- Authorities or law enforcement: where required by law or to protect our rights or the rights of others
These third parties are required to handle your data securely and only in accordance with our instructions and data protection law.
5. International Transfers
Where our service providers are located outside the UK (or use servers outside the UK/EEA), we will ensure that appropriate safeguards are in place, such as:
- An adequacy decision by the UK government; or
- Standard contractual clauses or equivalent safeguards.
You can contact us for more information about these safeguards.
6. Cookies & Similar Technologies
We use cookies and similar technologies to:
- Make the website work properly (e.g. essential cookies for login, cart)
- Remember your preferences
- Understand how visitors use our site (analytics), where enabled
You can control many cookies through your browser settings. Some cookies are essential for the website to function and cannot be switched off. If applicable, a separate Cookie Policy or cookie banner on our site will provide more details and options to manage your preferences.
7. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes described in this Policy, including:
- Orders and accounts: typically retained for up to 6 years after your last order, to comply with legal, tax and accounting obligations and to handle any disputes
- Customer service communications: retained for a reasonable period to resolve enquiries and maintain records
- Marketing data: retained until you withdraw your consent or unsubscribe, or where it is no longer needed
We may retain data longer where required by law or where necessary to establish, exercise or defend legal claims.
8. Your Rights
Under UK data protection laws, you have the following rights (subject to certain conditions):
- Right of access: to obtain a copy of your personal data and information about how we process it
- Right to rectification: to have inaccurate or incomplete data corrected
- Right to erasure (“right to be forgotten”): to ask us to delete your data in certain circumstances
- Right to restriction of processing: to ask us to limit how we use your data in certain cases
- Right to data portability: to receive your data in a structured, commonly used format and to transmit it to another controller where technically feasible
- Right to object: to certain types of processing, including direct marketing
- Right to withdraw consent: where we rely on consent (e.g. marketing emails), you can withdraw it at any time by following the unsubscribe link in our emails or contacting us.
To exercise any of these rights, please contact us using the details in Section 1.
9. Marketing Communications
If you have given consent, we may send you marketing emails about our books, offers and updates.
You can opt out at any time by:
- Clicking the “unsubscribe” link in our emails; or
- Contacting us at support@bokon.uk.
Even if you opt out of marketing, we may still send you service emails (e.g. order confirmations, shipping updates, changes to our terms or policies).
10. How We Protect Your Data
We use appropriate technical and organisational measures to protect your personal data, including:
- Secure servers and encryption (e.g. HTTPS/SSL)
- Restricted access to personal data on a need-to-know basis
- Using reputable payment providers; we do not store full card details on our servers
While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.
11. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it where appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our services or legal requirements. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review this Policy periodically.
13. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority:
Website: https://www.ico.org.uk
Phone (UK): 0303 123 1113
If you have any questions about this Privacy Policy or your data, please contact us at support@bokon.uk or using the details in Section 1.